1. Order cutoff and processing
Our daily cutoff is 2 PM Central on business days (Monday through Friday, excluding federal holidays). Orders that clear payment before the cutoff are picked, packed, and dispatched the same business day.
Orders placed after 2 PM Central, on a weekend, or on a holiday are processed on the next business day, and every delivery estimate on this page counts from that dispatch day rather than from the moment you clicked pay.
- Payment must be confirmed before an order is released — Cash App, Zelle, and crypto orders dispatch once funds settle.
- Orders flagged for address or age verification are held until verification clears; we contact you the same day.
- You will receive a dispatch email with either your local delivery window or your carrier tracking number.
2. Local hand delivery
Local delivery means one of our own drivers carries your order from the Odessa lab to your door. Nothing enters a carrier network, so there is no sorting-facility heat exposure and no multi-day transit.
Same-day hand delivery covers the Permian Basin — Odessa, Midland, Gardendale, Stanton, Big Spring, Crane, Monahans, Kermit, and Lamesa. Scheduled routes cover the Dallas–Fort Worth metroplex, Central Texas (Killeen, Harker Heights, Copperas Cove), the Hill Country, and San Antonio, and those typically arrive the next business day.
- A flat local delivery fee (typically $15) is shown at checkout before you pay — there is no fuel or handling add-on.
- There is no minimum order for local delivery; a single vial qualifies.
- Someone 21 or older must be present if you selected signature on delivery. Otherwise the driver follows your drop instructions.
- If nobody is available and no drop instructions were left, the driver reattempts on the next route day at no charge.
- Route days can shift for severe weather; we text you a revised window the same morning.
3. Carrier shipping
Everything outside a hand-delivery route ships through UPS or FedEx from our Texas lab. Service levels and live rates are presented at checkout so you can trade cost against transit time yourself.
Standard transit is 1–2 business days inside Texas and 2–3 business days to the rest of the country. Next-day air is available nationwide at checkout and is the recommended option for hot-weather destinations in July and August.
- We ship to all 50 states, including PO boxes where the carrier permits it. We do not ship internationally.
- Shipping cost is calculated by destination ZIP, weight, and selected service — never marked up beyond the carrier rate plus packaging.
- Tracking is emailed at label scan and updates on your account order page.
- Carrier transit estimates are the carrier's, not ours; weather and network delays are outside our control and do not qualify as a shipping-fee refund.
4. Cold chain and packaging
Temperature-sensitive compounds are packed in insulated mailers with coolant sized to the quoted transit time. For longer transits we increase the coolant load automatically instead of charging a separate cold-pack fee.
Lyophilized peptides are stable at ambient temperature for the duration of normal transit. If your shipment arrives warm, the vials are still viable when the powder is intact and unmelted — refrigerate on arrival and use the COA lot number if you want us to confirm.
- Every shipment includes the batch-matched third-party HPLC certificate of analysis for the lot in the box.
- Outer packaging is unbranded and discreet — no product names, no lab imagery.
- Refrigerate on arrival and reconstitute per the storage guidance included with your order.
5. Address accuracy and failed deliveries
You are responsible for the shipping address entered at checkout. We validate US format and deliverability, but we cannot detect a correct-looking address that simply is not yours.
Address changes are free before dispatch. Contact us immediately — once a label scans, a carrier intercept fee applies and the transit clock restarts.
- Carrier-returned packages are reshipped at the original shipping cost once the parcel is back at the lab.
- Packages marked delivered by the carrier but not found should be reported within 5 days so we can open a carrier trace on your behalf.
- Repeated failed local deliveries at an unattended address may be converted to carrier shipping for future orders.
6. Damaged, lost, or delayed shipments
If a package arrives damaged, photograph the outer box, the packing, and the vials before removing anything, and send the photos with your order number within 48 hours of delivery. We replace confirmed transit damage at no cost to you.
A parcel with no carrier movement for 5 consecutive business days is treated as lost. We open the carrier claim ourselves and reship immediately — you are not asked to wait for the claim to resolve.
7. Returns and order changes
Because these are research compounds with chain-of-custody and cold-chain requirements, we cannot accept returns of delivered product. This is a safety and integrity rule, not a convenience one — a vial that has left our control cannot be re-sold to another researcher.
Orders can be canceled or modified free of charge any time before dispatch. After dispatch, refunds are limited to transit damage, lost parcels, and fulfillment errors on our side, which we cover in full including the reship.
8. Eligibility and compliance
All products are sold strictly for laboratory research use. They are not for human or animal consumption, ingestion, or therapeutic use. Purchasers must be 21 or older and are responsible for compliance with applicable state and local rules.
We reserve the right to refuse or cancel any order, and to require additional verification, where a shipment would conflict with these terms or with carrier policy.
